Error ?


It is required to have a default Belgian sender address.
This address is used to :

  • send sender information on ShippingManager webservice
  • return the parcels under status “back to sender”.

Therefore, it has to be a valid Belgian address.


This procedure is explained for clients using bpost plugin lower than version 1.4. For clients using at least version 1.4, the sender information can be configured in the default set-up of the plugin (in the account settings)

bpost plugin < 1.4 :

In your PrestaShop back end:

  • Go to Preferences
  • Click on Store Contacts
  • Scroll down to Contact Details, and fill out the address, then Save