Track Your Shipments with Ease

Managing your shipments is simple with our intuitive status tracking system, which provides two types of statuses for complete visibility:

1. Status of Parcels in Preparation

This status helps you monitor shipments before they enter the logistics flow.

  • Pending: All checks are in progress or satisfactory (e.g., payment confirmation).
  • Open: The shipment is ready, and the label can be printed to affix to the parcel.
  • Printed: The label has been successfully generated. From this point, manual changes are no longer possible; updates will follow the logistics flow.
  • On Hold: Orders can be placed on hold if the label has not yet been generated (e.g., stock shortages).
  • Cancelled: If the label has not been generated, the shipment can be canceled (e.g., due to payment failure).

2. Status of Parcels in the Logistics Flow

These statuses summarize the tracking journey of your parcel, aligned with our e-Tracker tool (available at www.bpost.be/track).

For detailed information about a specific parcel, simply click on the barcode in the application to be redirected to the e-Tracker.

  • Created: The label has been generated but has not yet entered the bpost network.
  • In Transit: The parcel is on its way to the delivery address.
  • Awaiting Pickup by Receiver:
    • For home delivery, if the customer is unavailable at the time of delivery, a note will be left in their letterbox (or via the mobile application mybpostApp, indicating the pickup point, its opening hours, and the final date for pickup.
    • For deliveries directly to a pickup point (post office, postal point, or parcel locker), the receiver will be notified of the parcel's availability via email or SMS.
  • Delivered: The parcel has been successfully delivered to the receiver.
  • Back to Sender: The parcel was undeliverable and has been returned to the sender. Possible reasons include:
    • The receiver did not collect the parcel from the pickup point.
    • The receiver refused the parcel.
    • The delivery address was invalid or unknown.

Pickup Status

Easily track pickup requests and pickup lists for your selected account and reference period.

Real-Time and Automated Updates

  • For parcels in preparation, statuses are updated immediately.
  • For parcels in the logistics flow, statuses are updated automatically overnight. If you need instant updates, they can also be refreshed manually via the request page.

With these tools, you’re always in control of your shipments, from preparation to delivery.