Behaviour: 

Your customer receives the following message while confirming the delivery details of his order.

"Sorry!

Er ging iets mis tijdens het verwerken van uw order.

Gelieve het later eens opnieuw te proberen."

In the source of the page you'll ba able to see following message:

["ZIP is an unknown postal code for BE in sender address"]         

Solution:

1. See that all fields are correct 

Log into the Shipping Manager backend (via the bpost website), and adapt the prefilled sender address to your correct sender address.

(by default this address is filled with the word "ZIP", rather than with an actual postal code (numerical)).

2. Set the correct address as default

If you kept the default address and added a new one , or you have several address beware to set the correct address as the default one in the last column!

Please note that this address will also be used as the return address for non deliverable parcels.