Errors / Error codes

Description of all error codes and the suggested solutions to these error codes

All error codes
Here you can find the different possible error codes and their description Code Refers to Type Description ...
Sat, 21 Mar, 2015 at 2:50 PM
Error 1211 - Order total price
The value of the parameter orderTotalPrice should not contain any decimal limiters (, or .) and should be sent in eurocent.  In case the parameter con...
Mon, 5 Dec, 2022 at 9:09 AM
Error 1220 - Order line has invalid format
The parameter "orderLine" contains a character which is not accepted by our systems, or blocked by the firewall.   An example o...
Mon, 5 Dec, 2022 at 10:19 AM
Error 1222 - Order weight
The parameter "orderWeight" must be sent using grams and should not contain any decimal limiters such as "," or ".". If ...
Mon, 5 Dec, 2022 at 10:20 AM
Error 1320 - Customer Country
The error 1320 is shown when the country that has been specified as parameter is not yet correctly configured in the admin of the application.  You can ...
Mon, 5 Dec, 2022 at 10:23 AM
Error 2000
The error 2000 issues is mostly due to one of the following issues:  Wrong usage of account ID and or passphrase. Be sure that you are using the inform...
Mon, 5 Dec, 2022 at 10:07 AM
SPECIMEN on labels
When printing a label, it may occur that the word SPECIMEN is shown instead of the actual barcode that needs to be shown. This means that your account was n...
Mon, 5 Dec, 2022 at 11:21 AM
City and zip code are empty when opening the iFrame
In order to prevent that parcels are not correctly sent into our network, a match between zipcode and city (filled in by the consumer) are made before the i...
Mon, 5 Dec, 2022 at 11:21 AM
New Shop is shown in the sender address part on the label
By default, the sender address is set to "New Shop, Street, Number, Zip, City".  To adapt this to your own address, please read this artic...
Mon, 5 Dec, 2022 at 12:13 PM
ZIP is an unknown postal code for BE in sender address
Behaviour:  Your customer receives the following message while confirming the delivery details of his order. "Sorry! Er ging iets mis tijdens het ve...
Fri, 16 Dec, 2022 at 6:30 PM