Here you can find the different possible error codes and their description


Code

Refers to

Type

Description

1110

orderReference

Required

Order reference is required but it hasn't been supplied

1140

customerCountry

Required

Customer country code is required but it hasn't been supplied

1210

orderReference

Format_error

Order reference is too long

1211

orderTotalPrice

Format_error

Order total prince contains invalid integer (must be in eurocent). Click here for more information on this error.

1212

costCenter

Format_error

Order cost center is too long

1220

orderLine

Format_error

Order line has invalid format

1221

orderLine

Format_error

Order line contains invalid price (must be in eurocent)

1222

orderWeight

Format_error

Order weight needs to be sent in grams and should not contain decimal limiter (, or .) Click here for more information on this error

1230

deliveryMethodOverrides

Format_error

Delivery method overrides has invalid format

1231

deliveryMethodOverrides

Format_error

Delivery method overrides has invalid visibility

1232

deliveryMethodOverrides

Format_error

Delivery method overrides has invalid price (must be eurocent)

1240

customerCountry

Format_error

Customer country code is invalid

1251

customerLastName

Format_error

Last name is too long

1252

customerStreet

Format_error

Street name is too long

1253

customerStreetNumber

Format_error

Street number is too long

1254

customerBox

Format_error

Box number is too long

1255

customerCity

Format_error

City name is too long

1256

customerPostalCode

Format_error

Postal code is too long

1257

customerPhoneNumber

Format_error

Invalid phone number

1258

customerEmail

Format_error

Invalid email

1310

orderReference

Data_error

Order reference not found

1311

N/A

Data_error

Order is not in the correct state (must be Pending)

1320

customerCountry

Data_error

Customer country code is not correctly configured in back end. Click here for more information on this error.

2000

N/A

Security_error

Access denied (authentication failed)
This can be due to a miscalculation of the checksum + value of the required fields, a wrong identifier or a wrong password (common error: usage of bpost portal login instead of Shipping Manager passphrase). Click here for more information on this error